Support
 

Our dedicated support team is working relentlessly to help you out with any issue you might have.

 
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FAQ
 

We are here to cover any questions that you might have about site set-up with Squaremuse and our work process.

 
  • - What to do if I require assistance with my Design Kit?

    If you are experiencing difficulties in implementing your Design Kit, you can request assistance with our team via our additional support packages.

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  • - How long does it take to set up the new site with Full Setup option?

    You can expect to have the site setup in 5 working days. 

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  • - Is the Full Setup done on a staging site so that my current site is live during the process?

    We will work in Squarespace Preview mode so your new website will be visible only when you’re logged in. Once everything is ready we just change the template so there is no downtime at all.

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  • - Do you move all of my current content over to the new site?

    With a Full Setup option we will move all your content. If you purchase Design Kit only, you can request assistance with content migration via our support packages

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  • - Do you offer set-up packages?

    Yes, we do. When you purchase a design kit you can choose a Set-Up purchase to go with it. As a result of the purchase you will receive all design kit's files, and our team will set up the design kit demo on your Squarespace account, thus you can skip the setting up stage and get on directly with personalizing your site.

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  • - I like your design kits but I want a fully custom site on Squarespace. Do you provide full custom solutions?

    We are creatively and technically ready to assist you to create a fully custom site on Squarespace. For more details please email us at  info@squaremuse.com with subject line [Full Custom Site Enquiry].

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  • - How do I get help?

    You can reach us on our Support page for any design help. We also highly recommend to join our Squaremuse Facebook group, where our users share their experience, best practices, etc. For any technical issues you would have to connect with Squarespace support. 

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  • - What do I need?

    You must have a registered account with Squarespace. In order to work with Squaremuse files you will need Photoshop, which allows you to edit files, graphics, etc. We also recommend to use a resizing app in order to compress the file sizes, i.e. JpegMini. 

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  • - Do you have a Community to join?

    Yes, you can join our online community here. You can also follow us on Instagram, Facebook and Twitter to stay tuned with our latest news. 

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  • - What is your Refund Policy?

    Squaremuse offers digital products only, and at this moment once the purchase has been completed no refunds are offered.

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  • - Is Squaremuse a monthly based subscription?

    Buying a Squaremuse design kit is a one time payment. However we've created several options to best fit your visual needs and digital presence, and this is why we also offer an yearly package that gives you the possibility to buy 4 design kits within a year’s time. Read more details here

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  • - What is the process with buying a Squaremuse design kit?

    Once your transaction is processed, you will receive an email with a link to download a folder with your design kit's assets and editable psd files (visual assets, page layouts, graphic elements). In the downloaded folder you will also find a pdf document with link and passcode to access your design kit's documentation and video tutorials.

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  • - How Technical do I need to be?

    Great news about Squarespace is that it does not require any code knowledge; while Squaremuse design kits are developed with easiness and accessibility in mind, so that you can easily use them on Squarespace following our step-by-step tutorials. Some of design kits might include CSS snippets which is covered in your style kit's documentation articles and video tutorials.

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  • - Can I make a shop?

    Yes, you can. Adding a shop to any of Squarespace theme is easy, and you can view Squarespace tutorials on how to add a shop to your site here. Some of our design kits include shop option customizations. Use the category filter "Shop" on the Design Kit page to view those with styled shop pages.

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  • - How do I Setup Email?

    Squarespace offers multiple ways to setup email. We suggest using Google Apps for your email. Read more on Squarespace support here.

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  • - Can I Migrate to Squarespace?

    Squarespace is incredibly easy when it comes to importing your content from other providers, especially WordPress. More articles on content import here.

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  • - Do I need hosting?

    Luckily Squarespace provides hosting once you create an account with them and subscribe to their services, so say good-bye to dealing with other third parties!

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  • - Can I add my own font?

    Yes, Squarespace offers hundreds of built in fonts, but if you prefer to upload your own fonts you can do so easily. You can also stay tuned with our blog updates to read on recommended font combinations. 

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  • - Do Squaremuse design kits work on other platforms?

    Squaremuse design kits are specifically created to be implemented on Squarespace. For themes and design kits on WordPress please visit www.flothemes.com.

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  • - Do you offer Customization Services?

    We have several set-up and customization services available. You can check out our packages here.

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  • - Do you offer branding services?

    Working with creatives and helping them shape their identity and visual presence is a passion of ours. You can check some of our branding work hereFor details on our branding packages please email us at info@squaremuse.com with subject line [Branding Enquiry].

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  • - What is Squaremuse?

    Squaremuse provides Premium Design Kits for creatives who use Squarespace as their website platform. Read here more about the team behind Squaremuse. 

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  • - Do I need to know coding?

    No coding knowledge is required to setup your Squaremuse design kit on your Squarespace, but we do encourage you to follow our tutorials which will assist you with the process. 

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  • - Who do I contact if I have problems with my site?

    Any general technical questions should be addressed directly to Squarespace support centre. Any questions regarding the Squaremuse design kit files or implementation of the designs, please create a ticket here or contact us at info@squaremuse.com.

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  • - How can I edit the files I’ve downloaded with the Squaremuse design kit?

    All files are provided in latest version of Adobe Photoshop, while some design kits might include elements in latest version of Adobe Illustrator. For details how to work with Squaremuse design kit files in PhotoShop and Illustrator checkout our documentation and video tutorials.

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  • - What deliverables do I get?

    Each Squaremuse design kit comes with visual assets, i.e. graphics, psd files, banners etc. that can be used to extend your brand identity, and editable files of each page design. Additionally each design kit is accompanied with tutorials to help you setup your site and customize the design files.

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  • - Can I have a portfolio and blog?

    Yes, All Squaremuse design kits come with both portfolio and blog designs.

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SETUP SERVICES
Max
Max is our Product Development and Squarespace guru, with over 5 years of experience in the field. He loves working closely with clients, providing awesome customer support and turning stunning designs into real products.
SETUP SERVICES
Vlad
Vlad has a background in wordpress development. He takes an active part in creating new solutions and strategies that enhance Flo and Squaremuse’s products and services and improve our clients’ experience with their site.
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